Refund policy

Return & Refund Policy

Habitend Last updated: August 4, 2026

At Habitend, we want you to love what you order. Because every situation is a little different, please read the policy below so you know exactly what to expect and how we can help. If anything is unclear, our team is one email away at support@habitend.co.

1. Overview

This policy explains when you're eligible for a refund, replacement, or return, the timeframes involved, and how to start a claim. It applies to purchases made through habitend.co. To keep things fair and fast for everyone, all claims are reviewed against the conditions and windows described here.

2. Items Arriving Damaged, Defective, Wrong, or Incomplete

If your order arrives damaged, defective, isn't the item you ordered, or is missing pieces, we've got you covered.

What you're entitled to: a full refund or a free replacement — your choice, where a replacement is available.

How to qualify:

Contact us within 15 days of delivery.
Include clear Photos and Video showing the problem (for damage, the product itself must be affected — not only the outer packaging).
For a wrong or incomplete order, include a Photo of what you received, plus its packaging, and the shipping label.

3. Orders That Don't Arrive

If tracking shows no movement or the package has not arrived, contact us and we will open an investigation with the carrier. If a package sent to a United States address has not been delivered 50 days after dispatch, we will issue a refund or send a replacement, whichever you prefer. For all other destinations this applies 65 days after dispatch.

Please note: if tracking confirms the order was Delivered to the address you provided, we're unable to issue a refund for non-receipt. In that situation, please contact the carrier directly to report the issue and request a written non-delivery confirmation. Once you share that non-delivery confirmation with us, we will issue a refund or send a replacement, whichever you prefer.

Estimated delivery windows vary by destination. International orders (including the Gulf region) may take longer than domestic U.S. orders, so please allow the full window before reporting a delay.

4. Cancellations

You may cancel for a full refund as long as your order has not yet entered processing — generally within 24 hours of placing it.
Once an order has been processed or shipped, it can no longer be canceled. If you no longer want it, please see the change-of-mind section below.
Made-to-order and personalized items (including print-on-demand products) cannot be canceled once payment is confirmed.

5. Change-of-Mind Returns

If you simply change your mind, we can accept a return under these conditions:

Request it within 14 days of delivery.
The item must be unused, in its original condition and packaging.
Contact us first at support@habitend.co for authorization and a return address — returns sent without prior authorization can't be accepted.
Return shipping is the customer's responsibility.

Once we receive and inspect the returned item, we'll issue your refund. We're not able to accept change-of-mind returns on final-sale, personalized, made-to-order, perishable, or hygiene-sensitive items.

6. Items We Can't Refund or Return

Final-sale or clearance items (where marked).
Personalized or made-to-order products, including print-on-demand.
Perishable goods and hygiene-sensitive items (e.g., personal care), unless they arrive damaged or defective.
Claims about orders that never arrived, submitted more than 75 days after dispatch.

7. How Refunds Are Issued

Approved refunds are returned to your original payment method.
Once approved, please allow 5–10 business days for the funds to appear, depending on your bank or card provider.
We refund the price you paid for the eligible item(s). The price shown on our product pages includes the cost of shipping your order to you — we do not add it as a separate charge at checkout.
Refused or unclaimed packages. If a package is refused at delivery, or is left unclaimed and returned to sender, we will refund the product portion of the price. The shipping portion, which we have already paid to send your order, is not refundable. We will confirm the exact amount to you in writing before your refund is issued.

8. Duties, Taxes & Customs

Depending on where your order ships from and its destination, it may be subject to import duties, customs fees, or local taxes assessed by the destination country's authorities. Any such charges are the responsibility of the recipient, are not included in your order total, and are not refundable by Habitend.